At Zivatika, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.

📦 Returns

  • You can request a return within 7 days of delivery.
  • The product must be unused, unopened, and in its original packaging.
  • Items that are used, damaged, or not in original condition are not eligible for return.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare and personal care products
  • Items purchased on clearance or special discounts

💰 Refunds

  • Once your return is received and inspected, we will notify you of the approval status.
  • If approved, your refund will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.

🔁 Exchanges

We only replace items if they are:

  • Damaged during delivery
  • Defective or incorrect product received

🚚 Return Shipping

  • Customers may need to bear return shipping charges unless the product is defective or incorrect.
  • Shipping charges (if any) are non-refundable.

📞 How to Request a Return

To initiate a return or refund, contact us with your order details:

📧 Email: Purebucket01@gmail.com
📞 Phone: +91 8962214616

⚠️ Important Notes

  • Return requests made after 7 days of delivery will not be accepted.
  • Refunds are only processed after product inspection.
  • Zivatika reserves the right to deny returns that do not meet policy conditions.