At Zivatika, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.

📦 Returns

• You can request a return within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• Items that are used, damaged, or not in original condition are not eligible for return.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare and personal care products
• Items purchased on clearance or special discounts

💰 Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• If approved, your refund will be processed within 5–7 business days.
• The refund will be credited to your original payment method.

🔁 Exchanges

We only replace items if they are:

• Damaged during delivery
• Defective or incorrect product received

🚚 Return Shipping

• Customers may need to bear return shipping charges unless the product is defective or incorrect.
• Shipping charges (if any) are non-refundable.

📞 How to Request a Return

To initiate a return or refund, contact us with your order details:

📧 Email: Purebucket01@gmail.com
📞 Phone: +91 8962214616

⚠️ Important Notes

• Return requests made after 7 days of delivery will not be accepted.
• Refunds are only processed after product inspection.
• Zivatika reserves the right to deny returns that do not meet policy conditions.